For more than 65 years, ServiceMaster Restore has held strong to our core value of providing restoration services with the utmost integrity and understanding. We take our relationships personally and work directly and collaboratively with our customers to provide the optimal solution. Available 24/7 every day of the year, the experts at ServiceMaster Restore work to get the job done right and stay by your side until you’re satisfied with the results.
Being the best in the business starts with having the best-trained professionals. In 20,000 square feet within our state-of-the-art training facility located in Memphis, Tennessee, we provide comprehensive training for all our employees, as well as ongoing training for both franchise owners and their staff.
Our Disaster Operations Center (DOC) tracks global weather and potentially catastrophic events that may severely impact homes or businesses across a wide geographic area. Thanks to our national footprint and more than 1,900 locations, ServiceMaster Restore can respond to any size of disaster both quickly and efficiently.
Along with creating industry-leading standards, we’ve developed several programs to help ensure our customers are completely satisfied with our restoration services. Some programs we’ve created include:
Designed to measure customer satisfaction and help improve customer loyalty, ServiceMaster Restore uses the Tell ServiceMaster program to survey customers at the end of every job, improve our service, train our employees and ensure that our customers are satisfied with the work we performed.
MasterMoments is the ServiceMaster Restore program used to ensure remarkable customer service for homeowners, insurance agents and insurance adjusters. This program has three key components:
Service Level Agreements (SLAs)
At ServiceMaster Restore, we measure our success through customer satisfaction. Our service level agreements (SLAs) are monitored in real time to determine any adjustments or corrections necessary to ensure we provide the best solutions for our customers. We consistently maintain industry-leading Net Promoter Score (NPS) ratings reflecting our unrivaled service.
Don’t just take our word for it.
Visit our Consumer Affairs page to see our customer reviews.